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We offer two shipping options for your convenience:
Free Curbside Delivery
Free to all lower 48 states, you can expect to receive your item curbside within 5-7 business days.
White Glove In-Home Setup
Our professional team will bring the chair to your home, place it in your chosen room, and handle the setup. They will also remove all packaging debris, leaving your space clean.
Please call 1-877-217-2862 and speak to a return specialist for authorization. D.Core Massage Chair will authorize returns under the following conditions:
You must contact D.Core Massage Chair to return your item within 30 days of receipt to receive a refund.
All items must be returned in new and working condition to receive a refund.
Parts are returned in the original shipping package with original packing materials. The packing slip and unused parts credit form must be included in the box. The original shipping fee is non-refundable, and customer is responsible for all return shipping costs.
Items may be subject to a restocking fee. Items must be returned in like new condition with all original packaging to avoid a restocking fee.
5-YEAR LIMITED WARRANTY on D.Core 2
3-YEAR LIMITED WARRANTY on Cirrus-JP & Stratus-JP
If you have a warranty or product question, contact D.Core’s technical support team at 1-877-217-2862.
COVERAGE: During the Service Period, we will repair or replace, at our sole discretion, any defective Equipment. We will return the Equipment to a properly functioning state. To obtain performance you must be the original purchaser and be able to provide us with the original, dated proof of purchase for the Equipment. This Limited Warranty extends only to Customers. Only those appointed by us, which shall be chosen at our absolute and sole discretion, may perform repairs on the Equipment. Replaced parts shall be covered under this Limited Warranty for the remainder of the Service Period or for thirty (30) days, whichever is longer. We will provide on-site service as necessary on regular workdays between the hours of 9:00 am and 5:00 pm your local time. If a replacement part is not available from the manufacturer, we will make reasonable efforts to locate a compatible replacement part. If we are unable to locate a compatible part, we may replace your Equipment with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the Equipment. In the event you choose not to accept a replacement for your Equipment, we shall no longer be responsible for making repairs under this Limited Warranty. This Limited Warranty may not be transferred at any time during the original term. Warranty registration is not a condition precedent to obtaining performance under this Limited Warranty.